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COVID-19
Update Center

Welcome to the COVID-19 Update Hub. Here you will find all the information you need to stay safe and stay informed about your options during this pandemic and everything you need to know about financial relief, online and mobile banking, and service hours.

Stay safe and please remember, we are in this together.

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Official Communications

  • For updates on COVID-19, you can always visit the cdc.gov or who.int (World Health Organization).

Oriental’s Actions

  • Our branches are operating under special requirements and through appointments.
  • For your safety and our employees, we have taken several actions. 
  • We have dedicated opening hours for more vulnerable customers and healthcare workers. 
  • New relief options are available, including a moratorium on loan, mortgage, and credit card payments for individuals and businesses.
  • The limits for FOTOdepósito and People Pay have increased.
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Personal Financial Relief

Moratorium options

If you have difficulties making the payment on your credit card or line of credit, personal, mortgage, or car loan, please review the moratorium options below. Select the one that best suits your needs.

Moratorium for Credit Cards or Lines of Credit

General requirements

  • The bank will not charge late fees, penalties, increase the interest rate, and charge additional interest to those established in the Revolving Accounts Plan Agreement (Agreement) for accepting the deferment plan.
  • Your statement will not show a required minimum payment.
  • You'll have a temporary suspension of your monthly payments.
  • For more information, check out the terms and conditions.

Moratorium for Personal and Auto Loans

General requirements

  • Forbearance will not affect the principal balance of the debt
  • The bank will not charge late fees, penalties, increase the interest rate, nor will it charge additional interest to those established in your loan contract for accepting the deferment plan.
  • You'll have a temporary suspension of your monthly payments.
  • For more information, check out the terms and conditions.

Moratorium for Mortgage

General requirements

  • Temporary suspension of your mortgage’s monthly payment.
  • Forbearance will not affect the terms and conditions of your mortgage loan.
  • The payments that are not completed during the moratorium period will be paid on the loan’s due date or cancellation, what happens first.
  • To find out how this alternative works, click here.

Request Here

FAQs
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Customer Account Help

Mobile & Online Banking

For faster and easier account management, we recommend you access your account digitally.
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Online Banking

Sign in to Your Account to:

  • Verify balances and transactions
  • Make payments and transfers
  • Receive alerts and statements
  • Send money to other people

Set Up Online Access

  • If you aren't already using our website and app, we encourage you to register here so you can get account information virtually anywhere 24/7.
  • Customers with accounts originating from the former Scotiabank, register here.
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Mobile Banking

Download our mobile app (Android and iOS) to get on-the-go access to your accounts and bank securely 24/7. 

Customers with accounts originating from the former Scotiabank with an iPhone or iPad, download it from the App Store. If you have and Android, download it from the Play Store.
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Business Account Help

If you are a small or medium business owner, self-employed, or you are an independent contractor, the below section is for you.

Paycheck Protection Program (PPP)

At this point, we're not accepting any more applications. To learn more about the Forgiveness process, keep reading.
Loan Forgiveness

If you received funds through the Paycheck Protection Program, you might be eligible for loan forgiveness. As we will soon begin accepting applications for forgiveness, we urge you to keep an eye on this page for future updates. 

  • Loan forgiveness is not automatic and should be requested at the end of the covered period and when you have all the required documentation.
  • You must certify and document that the use of the loan funds was for the SBA's eligible purposes.
  • If you requested a PPP with us:
    • You will receive an email when you can apply for forgiveness online.
    • We will review your request and send it to the SBA for the decision.
    • You can check the status of loan forgiveness online in the portal that we will enable for you.
    • We will keep you informed of the entire process.

 

Learn More

 

Our Numbers

We are actively supporting our small and medium business clients during this difficult time. This has resulted in aid for thousands of companies to secure loans to keep their employees paid. To access data related to our Paycheck Protection Program activity, please click the button below.

 

 

See data here

Are you interested in knowing more about our commercial services and products?

 

Contact Us

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Contact and Branch Information

Branch Information

We invite you to take advantage of the technology available  to do your banking transactions from home. If you still need to visit us: 

  • Branches with a drive-thru will offer service by appointment only from Monday to Friday until 1:00 p.m. for services such as card replacement or looking for a provisional card. Customers should wait in their cars until a bank officer gives them access to the Branch.

  • Branches without drive-thru will operate only on Mondays, Wednesdays, and Fridays from 9:00 a.m. at 1:00 p.m., and customers will have to wait in their cars until a bank officer gives them access to the Branch. In these branches, preferential shifts will be given to the elderly, people with special needs, and first responders.

  • The branches that offer service on Saturdays will open until 1:00 p.m., by appointment only and for services such as card replacement or looking for a provisional card. For other types of transactions, customers must use the drive-thru.
  • Live Tellers and bank lanes at the drive-thru will operate on their regular schedule.

  • Branches that open Sundays will remain closed until further notice.

Make an Appointment

If you must visit a branch, you must make an appointment first. Please cover your face with a face mask, scarf or another appropriate object.

 

We are in this together.
We are more than ready.

 

*Subject to credit approval. Certain terms, conditions and restrictions may apply. 

1For those that were guaranteed by SBA before June 5th: If your loan is not completely forgiven, the remaining balance becomes an 18-month term loan. Principal and loan payments will be deferred for six months, however, it will be accruing interest within such period of time. For those that were guaranteed between June 5 - 30: If your loan is not completely forgiven, the remaining balance becomes a 54-month term loan. Principal and loan payments will be deferred for six months, however, it will be accruing interest within such period of time.

2Subject to Oriental Bank and SBA requirements. The SBA will forgive the loans if all employees remain on the payroll for 24 weeks and the money from the Paycheck Protection Program is used for payroll, rent, mortgage interest or profits (at least 60% of the forgiven amount must have been used for payroll). Forgiveness is based on the employer maintaining or quickly rehiring employees and maintaining salary levels. Therefore, forgiveness will be reduced if full-time headcount declines, or if salaries and wages decrease. Payroll costs are limited to $100,000 for each employee. Principal and interest payments on the loan will be deferred for six months. No collateral or personal guarantees are required. The Program will be available until December 30, 2020.

Oriental Bank. Member FDIC.

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Oriental Financial Services Corp., member FINRA/SIPC, and Oriental Bank are subsidiaries of OFG Bancorp.

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