Welcome to the COVID-19 Update Hub. Here you will find all the information you need to stay safe and stay informed about your options during this pandemic and everything you need to know about financial relief, online and mobile banking, and service hours.
Stay safe and please remember, we are in this together.
If you have difficulties making the payment on your credit card or line of credit, personal, mortgage, or car loan, please review the moratorium options below. Select the one that best suits your needs.
General requirements
General requirements
General requirements
If the payment was debited before the Governor's Executive Order of March 13, 2020, or before the moratorium request, the refund does not apply. If the moratorium request was made after March 13, 2020, and approved, you will be refunded. We will reverse and return the payments to the account from which they were debited, call 787.620.0000.
If you aren't already using our website and app, we encourage you to register here, so you can get account information virtually anywhere 24/7.
Mortgage and Loans
Credit Cards
We are actively supporting our small and medium business clients during this difficult time. This has resulted in aid for hundreds of companies to secure loans to keep their employees paid. To access data related to our PPP activity, please click the button below.
If you are a small or medium business owner, self-employed, or you are an independent contractor, the below section is for you.
Our Business Relief Program offers a variety of options to help you get through the COVID -19 crisis.
If you are a small or medium business owner, self-employed, or you are an independent contractor, the below section is for you.
The SBA PPP portal is now closed. If you already have a loan, review the forgiveness resources below.
Purpose
For the payment of:
Amount
Up to 2.5x business average monthly payroll.
Term
Deferred payments for the first 6 months, then up to a 5-year term loan on Unforgiven Balance1
Loan Forgiveness2
Up to 100% approval.
Important information:
Applications will be accepted while program funds are available.
If you have already applied to the Payment Protection Program, it is not necessary to resubmit it, as we continue to process all previously submitted applications.
If you received funds through the Paycheck Protection Program, you might be eligible for loan forgiveness. The digital portal where you can request forgiveness of your loan under the guidelines communicated by the Treasury Dept. and SBA is now available2.
We are actively supporting our small and medium business clients during this difficult time. This has resulted in aid for thousands of companies to secure loans to keep their employees paid. To access data related to our PPP activity, please click the button below.
Easy and Secure Online Access Control all your business transactions 24/7 with this online technology. Manage cash flow in real-time. You can monitor balances and transactions, and do payroll with no problems. Access here.
Easy and secure mobile app to manage your cash flow and all your business transactions in 24/7.
You can download the app in Apple Store or Play Store.
Telephone Customer Service Center
Call 787.620.0000 or 1.800.981.5554, Monday to Friday from 7:00 AM - 7:00 PM and Saturday 8:00 AM a 5:00 PM.
Automatic Voice System
Available 24/7 to view balances, make payments, transfer between accounts, and verify transactions and paid checks. Call us at 787.622.6800.
Chat
Get automated responses or speak with a representative at orientalbank.com.
Take advantage of the technology available to do your banking transactions from anywhere. If you must visit us, we encourage you to make an appointment first. Remember, mask use is required. View branches and ATMs here.
*Subject to credit approval. Certain terms, conditions and restrictions may apply.
1Subject to Oriental Bank and SBA requirements. The SBA will forgive the loans if all employees remain on the payroll for 24 weeks and the money from the Paycheck Protection Program is used for payroll, rent, mortgage interest or profits (at least 60% of the forgiven amount must have been used for payroll). Forgiveness is based on the employer maintaining or quickly rehiring employees and maintaining salary levels. Therefore, forgiveness will be reduced if full-time headcount declines, or if salaries and wages decrease. Payroll costs are limited to $100,000 for each employee. Principal and interest payments on the loan will be deferred for six months. No collateral or personal guarantees are required. The Program will be available until December 30, 2020.
2You can only access the forgiveness portal on a tablet or desktop computer with the latest browser version installed.
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