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COVID-19
Update Center

Welcome to the COVID-19 Update Hub. Here you will find all the information you need to stay safe and stay informed about your options during this pandemic and everything you need to know about financial relief, online and mobile banking, and service hours.

Stay safe and please remember, we are in this together.

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Apply for your PPP loan forgiveness here.
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Official Communications

  • For updates on COVID-19, you can always visit the cdc.gov or who.int (World Health Organization).

Oriental’s Actions

  • Our branches are operating under special requirements and through appointments.
  • For your safety and our employees, we have taken several actions. 
  • We have dedicated opening hours for more vulnerable customers and healthcare workers. 
  • New relief options are available, including a moratorium on loan, mortgage, and credit card payments for individuals and businesses.
  • The limits for FOTOdepósito and People Pay have increased.
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Personal Financial Relief

Moratorium options

If you have difficulties making the payment on your credit card or line of credit, personal, mortgage, or car loan, please review the moratorium options below. Select the one that best suits your needs.

Moratorium for Credit Cards or Lines of Credit

General requirements

  • The bank will not charge late fees, penalties, increase the interest rate, and charge additional interest to those established in the Revolving Accounts Plan Agreement (Agreement) for accepting the deferment plan.
  • Your statement will not show a required minimum payment.
  • You'll have a temporary suspension of your monthly payments.
  • For more information, check out the terms and conditions.

Moratorium for Personal and Auto Loans

General requirements

  • Forbearance will not affect the principal balance of the debt
  • The bank will not charge late fees, penalties, increase the interest rate, nor will it charge additional interest to those established in your loan contract for accepting the deferment plan.
  • You'll have a temporary suspension of your monthly payments.
  • For more information, check out the terms and conditions.

Moratorium for Mortgage

General requirements

  • Temporary suspension of your mortgage’s monthly payment.
  • Forbearance will not affect the terms and conditions of your mortgage loan.
  • The payments that are not completed during the moratorium period will be paid on the loan’s due date or cancellation, what happens first.
  • To find out how this alternative works, click here.

Request Here

FAQs
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Customer Account Help

Mobile & Online Banking

For faster and easier account management, we recommend you access your account digitally.
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Online Banking

Sign in to Your Account to:

  • Verify balances and transactions
  • Make payments and transfers
  • Receive alerts and statements
  • Send money to other people

Set Up Online Access

  • If you aren't already using our website and app, we encourage you to register here so you can get account information virtually anywhere 24/7.
  • Customers with accounts originating from the former Scotiabank, register here.
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Mobile Banking

Download our mobile app (Android and iOS) to get on-the-go access to your accounts and bank securely 24/7. 
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Business Account Help

If you are a small or medium business owner, self-employed, or you are an independent contractor, the below section is for you.

 

Paycheck Protection Program (PPP)

The Federal Government approved a new economic stimulus that includes additional funds for the Paycheck Protection Program (PPP). This financing program guaranteed by the Small Business Administration (SBA) is available to eligible businesses, including those that have already benefited from the program. Click the button below to learn more about the new requirements to apply for the PPP provided by the SBA. We urge you to keep an eye on this page for future updates.

 

Learn More

 

Additional resources:

Loan Forgiveness1

If you received funds through the Paycheck Protection Program, you might be eligible for loan forgiveness. The digital portal where you can request forgiveness of your loan under the guidelines communicated by the Treasury Dept. and the Small Business Administration (SBA) is now available2. 

  • Loan forgiveness is not automatic and should be requested at the end of the covered period and when you have all the required documentation.
  • You must certify and document that the use of the loan funds was for the SBA's eligible purposes.
  • If you requested a PPP with us:
    • You will receive an email when you can apply for forgiveness online.
    • We will review your request and send it to the SBA for the decision.
    • You can check the status of loan forgiveness online in the portal that we will enable for you.
    • We will keep you informed of the entire process.

 

Learn More

 

Our Numbers

We are actively supporting our small and medium business clients during this difficult time. This has resulted in aid for thousands of companies to secure loans to keep their employees paid. To access data related to our Paycheck Protection Program activity, please click the button below.

 

 

See data here

Are you interested in knowing more about our commercial services and products?

 

Contact Us

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Contact and Branch Information

Branch Information

We invite you to take advantage of the technology available to do your banking transactions from home. If you still need to visit us: our branches, drive-thru and live tellers are operating on their regular schedule. View branches and ATMs here.

Make an Appointment

If you must visit a branch, you must make an appointment first. Please cover your face with a face mask, scarf or another appropriate object.

 

We are in this together.
We are more than ready.

 

*Subject to credit approval. Certain terms, conditions and restrictions may apply. 

1Subject to Oriental Bank and SBA requirements. The SBA will forgive the loans if all employees remain on the payroll for 24 weeks and the money from the Paycheck Protection Program is used for payroll, rent, mortgage interest or profits (at least 60% of the forgiven amount must have been used for payroll). Forgiveness is based on the employer maintaining or quickly rehiring employees and maintaining salary levels. Therefore, forgiveness will be reduced if full-time headcount declines, or if salaries and wages decrease. Payroll costs are limited to $100,000 for each employee. Principal and interest payments on the loan will be deferred for six months. No collateral or personal guarantees are required. The Program will be available until December 30, 2020.

2You can only access the forgiveness portal on a tablet or desktop computer with the latest browser version installed.

Oriental Bank. Member FDIC.

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Oriental Financial Services Corp., member FINRA/SIPC, and Oriental Bank are subsidiaries of OFG Bancorp.

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