Welcome to the COVID-19 Update Hub. Here you will find all the information you need to stay safe and stay informed about your options during this pandemic and everything you need to know about financial relief, online and mobile banking, and service hours.
Stay safe and please remember, we are in this together.
If you have difficulties making the payment on your credit card or line of credit, personal, mortgage, or car loan, please review the moratorium options below. Select the one that best suits your needs.
General requirements
General requirements
General requirements
If the payment was debited before the Governor's Executive Order of March 13, 2020, or before the moratorium request, the refund does not apply. If the moratorium request was made after March 13, 2020, and approved, you will be refunded. We will reverse and return the payments to the account from which they were debited, call 787.620.0000.
Sign in to Your Account to:
Mortgage and Loans
Credit Cards
We are actively supporting our small and medium business clients during this difficult time. This has resulted in aid for hundreds of companies to secure loans to keep their employees paid. To access data related to our PPP activity, please click the button below.
If you are a small or medium business owner, self-employed, or you are an independent contractor, the below section is for you.
Our Business Relief Program offers a variety of options to help you get through the COVID -19 crisis.
If you are a small or medium business owner, self-employed, or you are an independent contractor, the below section is for you.
The Federal Government approved a new economic stimulus that includes additional funds for the Paycheck Protection Program (PPP). This financing program guaranteed by the Small Business Administration (SBA) is available to eligible businesses, including those that have already benefited from the program. Click the button below to learn more about the new requirements to apply for the PPP provided by the SBA. We urge you to keep an eye on this page for future updates.
Additional resources:
Purpose
For the payment of:
Amount
Up to 2.5x business average monthly payroll.
Term
Deferred payments for the first 6 months, then up to a 5-year term loan on Unforgiven Balance1
Loan Forgiveness2
Up to 100% approval.
Important information:
Applications will be accepted while program funds are available.
If you have already applied to the Payment Protection Program, it is not necessary to resubmit it, as we continue to process all previously submitted applications.
If you received funds through the Paycheck Protection Program, you might be eligible for loan forgiveness. The digital portal where you can request forgiveness of your loan under the guidelines communicated by the Treasury Dept. and the Small Business Administration (SBA) is now available2.
We are actively supporting our small and medium business clients during this difficult time. This has resulted in aid for thousands of companies to secure loans to keep their employees paid. To access data related to our Paycheck Protection Program activity, please click the button below.
Easy and Secure Online Access Control all your business transactions 24/7 with this online technology. Manage cash flow in real time. You can monitor balances and transactions, and do payroll with no problems.
Easy and secure mobile app to manage your cash flow and all your business transactions in 24/7.
You can download the app in Apple Store or Play Store.
Customer Service Center
Accounts originated from Oriental: 787.620.0000 or 1.800.981.5554
Monday to Friday from 7:00 AM - 5:00 PM and Saturday 8:00 AM a 5:00 PM.
Accounts originated from the former Scotiabank: 787.766.4999 Every day from 8:00 AM to 11:00 PM.
Commercial Customer Service Center
Continue to contact your current relationship officer. If you need assistance for POS or Cash Management:
Customers with accounts originated in Oriental can call 787.620.PYME (7963) from 7:00 AM – 5:00 PM.
Customers with accounts originated in the former Scotiabank can call 787.721.9199, from 8:00 AM to 5:00 PM.
Corporate and Institutional Banking customers with accounts originated in Oriental can call 787.777.2289 from 8:00 AM to 5:00 PM.
We invite you to take advantage of the technology available to do your banking transactions from home. If you still need to visit us: our branches, drive-thru and live tellers are operating on their regular schedule. View branches and ATMs here.
If you must visit a branch, you must make an appointment first. Please cover your face with a face mask, scarf or another appropriate object.
*Subject to credit approval. Certain terms, conditions and restrictions may apply.
1Subject to Oriental Bank and SBA requirements. The SBA will forgive the loans if all employees remain on the payroll for 24 weeks and the money from the Paycheck Protection Program is used for payroll, rent, mortgage interest or profits (at least 60% of the forgiven amount must have been used for payroll). Forgiveness is based on the employer maintaining or quickly rehiring employees and maintaining salary levels. Therefore, forgiveness will be reduced if full-time headcount declines, or if salaries and wages decrease. Payroll costs are limited to $100,000 for each employee. Principal and interest payments on the loan will be deferred for six months. No collateral or personal guarantees are required. The Program will be available until December 30, 2020.
2You can only access the forgiveness portal on a tablet or desktop computer with the latest browser version installed.
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Oriental Financial Services Corp., member FINRA/SIPC, and Oriental Bank are subsidiaries of OFG Bancorp.
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