Update Center

Welcome to the COVID-19 Update Hub. Here you will find all the information you need to stay safe and stay informed about your options during this pandemic and everything you need to know about financial relief, online and mobile banking, and service hours.

Stay safe and please remember, we are in this together.

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Official Communications

  • For updates on COVID-19, you can always visit the or (World Health Organization).

Oriental’s Actions

  • Prevention measures continue in branches and offices.
  • Before visiting a branch, we encourage you to make an appointment.

Personal Financial Relief

Puerto Rico Homeowner Assistance Program

If you are experiencing financial difficulties and your mortgage payment is affected by COVID-19, the Puerto Rico Homeowners Assistance Program is now accepting applications.


Learn more

Moratorium options

If you have difficulties making the payment on your credit card or line of credit, personal, mortgage, or car loan, please review the moratorium options below. Select the one that best suits your needs.

Request Here



Customer Account Help

For faster and easier account management, we recommend you access your account digitally.

Online Banking

  • Verify balances and transactions
  • Make payments and transfers
  • Receive alerts and statements
  • Send money to other people

If you aren't already using our website and app, we encourage you to register here, so you can get account information virtually anywhere 24/7.


Mobile Banking

Download our mobile app (Android and iOS) to get on-the-go access to your accounts and bank securely 24/7. 

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Business Account Help

If you are a small or medium business owner, self-employed, or you are an independent contractor, the below section is for you.

Paycheck Protection Program (PPP)

The SBA PPP portal is now closed. If you already have a loan, review the forgiveness resources below.

Apply for your PPP loan forgiveness here.
Loan Forgiveness1

If you received funds through the Paycheck Protection Program, you might be eligible for loan forgiveness. The digital portal where you can request forgiveness of your loan under the guidelines communicated by the Treasury Dept. and SBA is now available2

  • Loan forgiveness is not automatic and should be requested at the end of the covered period and when you have all the required documentation.
  • You must certify and document that the use of the loan funds was for the SBA's eligible purposes.
  • If you requested a PPP loan with us:
    • You will receive an email when you can apply for forgiveness online.
    • We will review your request and send it to the SBA for the decision.
    • You can check the status of loan forgiveness online in the portal that we will enable for you.
    • We will keep you informed of the entire process.


Learn More


Our Numbers

We are actively supporting our small and medium business clients during this difficult time. This has resulted in aid for thousands of companies to secure loans to keep their employees paid. To access data related to our PPP activity, please click the button below.



See data here

Are you interested in knowing more about our commercial services and products?


Contact Us


Contact and Branch Information

Branch Information

Take advantage of the technology available to do your banking transactions from anywhere. If you must visit us, we encourage you to make an appointment first. Remember, mask use is required. View branches and ATMs here.

We are in this together.
We are more than ready.