Update Center

Welcome to the COVID-19 Update Hub. Here you will find all the information you need to stay safe and stay informed about your options during this pandemic and everything you need to know about financial relief, online and mobile banking, and service hours.

Stay safe and please remember, we are in this together.

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Table of Contents

Official Communications

  • For updates on COVID-19, you can always visit the or (World Health Organization).

Oriental’s Actions

  • Our branches are operating under special requirements and through appointments.
  • For your safety and our employees, we have taken several actions
  • We have dedicated opening hours for more vulnerable customers and healthcare workers. 
  • New relief options are available, including a moratorium on loan, mortgage, and credit card payments for individuals and businesses.
  • We have implemented a no-fee policy when using ATMs outside the Oriental network. 
  • The limits for FOTOdepósito and People Pay have increased.

Personal Financial Relief

Relief Programs

We know some customers will be under unusual financial strain. We are here to help you through. Review the options and apply below.

Moratorium options

If you have difficulties making the payment on your credit card or line of credit, personal, mortgage, or car loan, please review the moratorium options below. Select the one that best suits your needs.

Request Here



Customer Account Help

Mobile & Online Banking

For faster and easier account management, we recommend you access your account digitally.

Online Banking

Sign in to Your Account to:

  • Verify balances and transactions
  • Make payments and transfers
  • Receive alerts and statements
  • Send money to other people

Set Up Online Access

  • If you aren't already using our website and app, we encourage you to register here so you can get account information virtually anywhere 24/7.
  • Customers with accounts originating from the former Scotiabank, register here.

Mobile Banking

Download our mobile app (Android and iOS) to get on-the-go access to your accounts and bank securely 24/7. 

Customers with accounts originating from the former Scotiabank with an iPhone or iPad, download it from the App Store. If you have and Android, download it from the Play Store.

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Business Account Help

If you are a small or medium business owner, self-employed, or you are an independent contractor, the below section is for you.

Learn about Loan Forgiveness

If you received funds through the Paycheck Protection Program, you might be eligible for loan forgiveness. As we will soon begin accepting applications for forgiveness, we urge you to keep an eye on this page for future updates. 

  • Loan forgiveness is not automatic and should be requested after the eight-week loan period.
  • You must certify and document that the use of the loan funds was for the SBA's eligible purposes.
  • If you requested a PPP with us:
    • You will receive an email when you can apply for forgiveness online.
    • We will review your request and send it to the SBA for the decision.
    • You can check the status of loan forgiveness online in the portal that we will enable for you.
    • We will keep you informed of the entire process.
Our Numbers

We are actively supporting our small and medium business clients during this difficult time. This has resulted in aid for thousands of companies to secure loans to keep their employees paid. To access data related to our Paycheck Protection Program activity, please click the button below.


See data here

Are you interested in knowing more about our commercial services and products?


Contact Us


Contact and Branch Information

Branch Information

If you need to visit us:

We invite you to take advantage of the technology available for you to do your banking transactions from home. If you still need to visit us, we’ve reduced our branch hours and implemented measures that will help prevent the spread of this virus. We will provide every client with some hand sanitizer. For everyone’s safety, only 1 person per family permitted. View our working hours here.

Make an Appointment

If you must visit a branch, you must make an appointment first. Please cover your face with a face mask, scarf or another appropriate object.

Click here to know which branches are working.

We are in this together.
We are more than ready.